Privacy Policy

This Privacy Policy sets forth how Luckydreams Casino (“Luckydreams”, “we”, “us”, or “our”) collects, uses, discloses, and protects the personal information of users (“you” or “your”) accessing and utilizing our services through the website www.luckydreams.com (“Website”). This Policy is intended for residents of New Zealand and is designed to comply with applicable data protection laws. By using the Website, you acknowledge and consent to the practices described herein.

1. Collection of Personal Information

We collect personal information that you provide directly to us during the registration process, while using our services, or through correspondence. The information we collect may include, but is not limited to:

• Full name
• Date of birth
• Residential address
• Email address and telephone number
• Payment and transaction information
• Government-issued identification for verification
• Gaming activity and transaction history
• Device information, IP address, and browser details

We may also collect information from third-party sources, such as payment service providers, identity verification agencies, and regulatory bodies, to comply with legal obligations and ensure the accuracy of your data.

2. Use of Personal Information

Your personal information is used to provide and improve our services, fulfill contractual and legal obligations, and ensure the integrity and security of our platform. Specifically, we may use your data for the following purposes:

• Account registration and management
• Processing deposits, withdrawals, and transactions
• Verifying your identity and age
• Detecting and preventing fraudulent activities
• Fulfilling legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations
• Communicating with you regarding your account, service updates, or policy changes
• Improving user experience and Website functionality

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• To payment processors, banks, and financial institutions for transaction processing
• To identity verification and fraud prevention agencies
• To regulatory and governmental authorities where required by law or in response to legal process
• To service providers who assist in operating the Website and delivering our services, subject to strict confidentiality agreements
• To third parties in the event of a business transfer, merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction

We require all third parties to process your personal information in accordance with applicable data protection laws and to maintain appropriate security measures.

4. International Transfers of Data

Your personal information may be transferred to and processed in countries outside New Zealand, including countries within the European Economic Area (EEA) and other jurisdictions where our partners or service providers are located. In such cases, we implement adequate safeguards to ensure your data is protected in accordance with applicable privacy laws, including the use of standard contractual clauses or equivalent legal mechanisms.

5. Data Security

We apply appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, secure servers, limited access controls, and regular security assessments. While we strive to maintain the highest standards of security, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Upon closure of your account or upon your request, your data will be deleted or anonymized, unless retention is required by law or for legitimate business purposes.

7. Your Rights

As a resident of New Zealand, you have certain rights with respect to your personal information, including:

• The right to access and obtain a copy of your personal data held by us
• The right to request correction of inaccurate or incomplete data
• The right to request deletion or restriction of processing, subject to legal limitations
• The right to withdraw consent where processing is based on your consent
• The right to lodge a complaint with the New Zealand Privacy Commissioner if you believe your rights have been violated

To exercise your rights, please contact us using the contact details provided below. We may require you to verify your identity before processing your request.

8. Cookies and Tracking Technologies

The Website uses cookies and similar technologies to enhance user experience, analyze Website usage, and support essential functionalities. Cookies are small data files stored on your device. You may adjust your browser settings to refuse cookies, but this may affect the functionality of the Website. For more information, please refer to our Cookie Policy.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically to stay informed of our privacy practices. Your continued use of the Website following any changes constitutes your acceptance of the revised Policy.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at [email protected] or through the contact form available on the Website. We will respond to your inquiry in accordance with applicable law and within a reasonable timeframe.

11. Minors

The services of Luckydreams Casino are not intended for individuals under the age of 18 or the legal age for gambling in your jurisdiction. We do not knowingly collect or process personal information from minors. If you believe that a minor has provided us with personal information, please contact us so that we can take appropriate action.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts of New Zealand.